Continuous Unauthorized Debits and Poor Customer Service by Telkom

I have been a customer of Telkom for several years, having initially signed up for a 2-year contract with them. My experience has taken a turn for the worse since the conclusion of my contract period, leading me to write this review in hopes of warning others and possibly getting the attention of Telkom to address these serious issues.

Despite my contract having ended quite some time ago, Telkom has continued to debit my account every month without authorization. I have made numerous attempts to resolve this issue by contacting their customer service, expecting a straightforward process to cease these debits. Unfortunately, my efforts have been met with significant challenges. Each time I call their customer support line, I am either left waiting for an extensive period or, more frustratingly, my calls go unanswered. This lack of responsiveness has made it impossible for me to communicate my grievances and request the termination of these unauthorized debits.

The continuous debiting of my account by Telkom without my consent is not only ********* but also causes unnecessary financial strain and inconvenience. The fact that I am unable to reach a resolution due to their unavailability and lack of customer support exacerbates the situation, leaving me feeling disregarded and frustrated.

I am writing this review to urge Telkom to improve their customer service, address my concerns by stopping the unauthorized debits, and refund the amounts debited post-contract. Additionally, I hope this review serves as a caution to potential customers to be wary of the post-contractual practices and customer service responsiveness of Telkom.