1 reviews | Active since Jul 2011
Continuous problems... Again...
<p>My internet speed is horrible and sometime non-existent. Telkom have been out numerous times but it never helps. I posted this complaint about 4 years ago and within 24 hours my line was fixed (6.5mb/s) and stayed that way since. Now the same issues have returned. The problem is clearly at the exchange but they won't admit it. I think you have to complain on this site for your line to be connected to its own working port, and it stays there for a few years (but let's see if it works this time).</p> <p> </p> <p>I know so many people having issues in the area and if it doesn't get better soon, the next step is Carte Blanche. We can't keep paying for ******* service.</p>
Hi scottymole
Thank you for making contact with us
The response serves as confirmation that your query has been received. Fault *** shows that its been cleared. You may report another one and forward us a new ref through hp@telkom.co.za for us to follow up.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi scottymole
Thank you for making contact with us
The response serves as confirmation that your query has been received. Fault *** shows that its been cleared. You may report another one and forward us a new ref through hp@telkom.co.za for us to follow up.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
This is such a pathetic joke. Not only did I log another fault and send the reference number to that email address (which I have received zero response to) but nothing has happened on the new fault logged!
I escalated it today and was told a supervisor will contact me. Surprise surprise, not a peep.
Telkom: Please let me know who to contact so I don't have to pay my account for August? Only fair since I haven't got even 10% of my 10mb/s for 2 months now.
Anyone reading this: Please let me know if you've found a suitable alternative to Telkom ADSL? Unfortunately I don't have VDSL or Fibre in my area yet.
This is such a pathetic joke. Not only did I log another fault and send the reference number to that email address (which I have received zero response to) but nothing has happened on the new fault logged!
I escalated it today and was told a supervisor will contact me. Surprise surprise, not a peep.
Telkom: Please let me know who to contact so I don't have to pay my account for August? Only fair since I haven't got even 10% of my 10mb/s for 2 months now.
Anyone reading this: Please let me know if you've found a suitable alternative to Telkom ADSL? Unfortunately I don't have VDSL or Fibre in my area yet.