Continuous Pathetic Service

I logged a technical problem on 25/11 @ 7:22 as my ADSL just stopped working overnight. I've made 3 follow up calls again to the call centre to follow up on the issue and every time the call centre agent advise me that the matter was forwarded to technical and there is nothing else they can do. I then request to speak to a manager to escalate the matter and I’m told that the only 1 manager is not available or not at his desk. This technical problem has been happening monthly without having the issue being resolved on a permanent basis. Yet again, the customer experience is totally pathetic and it's clear Telkom don't worry about customer service but quick to recover the monthly charges from a person's account. I'm also not holding my breath getting feedback on this HelloPeter post as from past experience, they just post a generic resolve on this site and don't do anything about the complaint. Telkom service is so pathetic is doesn't even deserve 1-star rating.