Continuous Outages

<p>Please may i ask that my land line ********** be checked . The line goes down offen and this results in calls having to be made from my cell phone which is expensive. I normally check with all my neighbours ( we have a whatsapp group ) and it appears that i am the only one affected. Latest Ref no 378CNK220916. I am constantly given the same story that the technitions are working on the line and it will be up shortly. When i phone again i am advised its been escalated to a test centre. When asked how long this will take i am advised that they only operate during office hours and i will have to wait. The frustrating thing is that i work a lot from home and a lot at night. This irritation is becomming out of control as i cant be the only property in our street with a problem. I take it that other lines in our street run off the same exchange. Pleasse can my line at your exchange be checked out and let me have some feedback as to why this happens in what appears to be only my line. I thank you on advance for your assistance and await your feedback.</p>