Continuous non-arrivals to booked time slots.

Very frustrated. I have had three bookings for Telkom to come and address my problem with my telephone/adsl line. The line is DEAD. Two of these booking were confirmed via sms with the latest, for Saturday 3rd. Not once has a technician turned up. I cannot continue to stay at home waiting for someone to arrive. I have just called 10210 and after being told to hold on by the agent while she queries the problem.... the line dropped after waiting 22 minutes. I have just called Telkom back and been told that my escalation is very old and needs to be re-done. <br> <br> This is certainly not acceptable.