Continuous lack of service

Fault: terrible internet, slow and it drops all the time. <br> <br> Tried logging it on the automated Telkom help (3x) - received no ref # any of the times. Tried the online chat several times, also with no response.<br> Logged via 10210 & operator. Tech Dept. contacted me 3 days later confirming that the ADSL drops every 40 secs and that it is a line fault, stated that a Technician would contact me to come out within the next 24 hours.<br> <br> 8 Mar: log apparently closed - fault repaired.<br> <br> 11 March 2016: Operator - Dan, notified me again that the log was closed. Rechecked the line and there is a fault still. Put me through to his supervisor, Siya Mkha**** (also gave me his email address). After spending 40 minutes on the line but only 2 minutes with Siya, I got cut off - I have not been contacted again. I have had no rep**** to my 3 emails. Siya did explain that it had been escalated and that it would be attended to in 24 hours.<br> <br> 14 Mar (5th call): Zavian vd Merwe (operator), he advised an escalated fault was logged on the 11th but that it takes 7 days for a response. I asked for supervisor - not available & refused to give me an email address. Khombuzo Mashamba (supervisor).<br> <br> No technician as yet!