1 reviews | Active since Dec 2011
Continuous faulty ADSL line
Hi,<br> <br> I have been experiencing excessive/intermittent ADSL service (DSL line sync) on my landline since October 2015. My ISP Afrihost has diagnosed the issue, and advised it is Telkom related. I have gone performed extensive testing/troubleshooting such as, changing the ADSL modem, checking the POTS filters, changing ADSL account, disconnecting all telephony appliances. I have logged numerous calls with Telkom. Each time they perform some action and the line is stable for 1-7 days then the issue re-occurs. Twice the engineer was at my home but they detected no issue. At times I have heavy latency and/or my ADSL speed fluctuates from 4-8MB. As my ADSL router sends me an email each time a new connection is made, as such I have proof of this issue and it's approximate start date. I have even gone as far to order a new Telkom line because I can not get the Telkom to perminently fix this issue.<br> <br> Reference Number<br> 360CWK301215<br> 158CWK301215<br> 269CWK241215<br> 10CWK191215<br> 4CWK111215<br> 630CWK201115<br> 524CWK131115<br> 448CWK161015<br> <br> Please help?<br> Thank You
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM182957
Regards,
Eric
Telkom Social Media Team
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We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM182957
Regards,
Eric
Telkom Social Media Team
***
