Continuous double debiting of ADSL account

Hi There,<br> <br> On 2015/04/13 I received an account from Telkom which had two \Home Uncap Basic"accounts for the same period (TIN*** and TIN***). My wife went in on the same day and stated that we're being debited incorrectly for two accounts and that one of the accounts should be cancelled immediately. A dispute was raised (***8) regarding refunding the over-debited amount.<br> <br> On 2015/05/05 I was debited 1131.59 and my wife again went in to discuss. It was stated that the dispute was still open and that we'd be refunded once it was closed. Today I received an account for 09 May 15 - 08 Jun 15 and there are STILL two Home Uncap Basic accounts! It is ridiculous that a month later Telkom STILL hasn't cancelled the incorrect account. The incorrect account must please be cancelled immediately and it is frankly unacceptable that this hasn't been corrected and that Telkom will continue to incorrectly debit my account in perpetuity seemingly. We've now visited the Telkom store on two different occasions with no resolution at all. Please can someone resolve this as quickly as possible? I don't understand why Telkom hasn't cancelled as they were instructed to do so."""