Continuous delay on request for upgrade

On the 10th February 2015, I was contacted by a Telkom representative to advise on an upgrade available for me on my current Telephone / ADSL line. I accepted the upgrade offer and was told it should take a few hours and it will be activated. I made further follow up calls on 18 Feb and 27 Feb. And both times I was advised it will be actioned soon. It is now 12 March and still no luck. And whenever I call the 10210 number I ma just put on wait for hours at a time. What a bad service from a telecommunication giant. Seems no one really works at Telkom.<br>