Continuous billing for migration fees 3 months and counting

<p>I logged a call (189 875 39) on 3 May because i realised i was being billed for a migration fee every month. The person assisting me could see the problem. I called back today 19 May, almost 3 weeks later, to find out the call was closed. The notes says "tried to make contact and failed". 1. No attempt was made to contact me via phone, mail or sms 2. if you can see the error why not just correct it? Why just closed the call without resolving the issue.</p> <p>Then i wanted to speak to a supervisor, i was put on hold for nearly 15 minutes (can be proven i called from a cell phone). I eventually gave up, and called back. After another 12 months of speaking to an agent i was told he too can see the issue, but can't do anything but send yet another email to the back office, and the team leader and the person who closed the call to begin with. And I got assigned another case number 190 424 69</p> <p>All i want, is my credit that is due to me, and my monthly billing to be corrected. How is that so difficult and so consuming?</p>