Continuing billing and debiting after account cancelation

On 16 May 2023, I personally visited Telkom Clearwater Mall branch to close this account. To my absolute surprise I am still receiving text messages claiming that I have an outstanding balance, along with threats that my credit record will be negatively affected.

I have already made several calls Telkom support centre regarding this issue. On each occasion, the consultants assured me they would "look into the matter and fix it," yet no resolution has been provided, and the threatening messages continue.

Worse still, during my most recent call, a consultant instructed me to pay the final usage deduction R179 for May (which was billed in June) to complete the cancellation. I comp**** and made this payment on 30 August at the Pep store in Tambotie Mall, Randfontein. To my absolute shock, an additional R150 was subsequently deducted from my bank account for a "Transaction fee unpaid debit," and they are now attempting to debit my account again. This is beyond frustrating and constitutes *****ulent behaviour.