TH
Tony H
1 reviews | Active since May 2015
12 May 2015, 11:46
CONTINUING ADSL FAULT AND VERY POOR RESPONSES
I am having constant problems with the speed (or lack of) on my ADSL line at home. They downgraded the speed from 1Mbps to 0.8, but I am lucky if I get 0.1 at times! You know the story, they test the line for a few minutes and say it is fine, but an hour later we are back to snail's pace. Some websites even time out despite the line still being up.<br> <br> I think they need to put a monitor on it for a few days. We have even had the guys out here to my house a couple of times. I must admit that the ADSL guys are usually more responsive and helpful than the telephone bunch, but I still sit with pitiful speeds at times and there is no pattern to it.<br>
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Replies (1)Telkom's replyOfficial
12 May 2015, 13:41Hello TonyHayward,
Thank you for allowing nus an opportunity to assist with your slow access.
One of the Technical Consultants in the escalations team will contact you. Your reference number is SM110172.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for allowing nus an opportunity to assist with your slow access.
One of the Technical Consultants in the escalations team will contact you. Your reference number is SM110172.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply12 May 2015, 13:41
Official
Hello TonyHayward,
Thank you for allowing nus an opportunity to assist with your slow access.
One of the Technical Consultants in the escalations team will contact you. Your reference number is SM110172.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for allowing nus an opportunity to assist with your slow access.
One of the Technical Consultants in the escalations team will contact you. Your reference number is SM110172.
Regards,
Joshua Mnisi
Telkom Social Media Team
