LM
Lebogang M
1 reviews | Active since Aug 2015
04 Dec 2017, 08:57
Continues to bill even after notice of cancellation
On the 4th of September 2017, i filled in a notice of cancellation form and emailed to ********** I received an autoreply stating acknowledgement of receipt of service Cancellation/Retention request. With the continuation of billing, i sent a followup request on the 9th November 2017 , i received the same autoreply and no further correspondence. My request has not been attended to, and Telkom is still billing me to date. What does it take to cancel a service with Telkom?
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Replies (2)0
Replies (2)LM
Lebogang M's updateReviewer Update
26 Feb 2018, 09:30My bill is still escalating.
LM
Lebogang M's update26 Feb 2018, 09:30
Reviewer Update
My bill is still escalating.
LM
Lebogang M's updateReviewer Update
07 May 2018, 09:38My problem is still not resolved.
On the 13th December 2017 Telkom responded, confirming that my query was received and committing to resolve it as soon as possible.
They are still billing me to date, and these morning they claim to have suspended my land line, which i haven't used for over 6 months.
I don't know where to seek help anymore.
LM
Lebogang M's update07 May 2018, 09:38
Reviewer Update
My problem is still not resolved.
On the 13th December 2017 Telkom responded, confirming that my query was received and committing to resolve it as soon as possible.
They are still billing me to date, and these morning they claim to have suspended my land line, which i haven't used for over 6 months.
I don't know where to seek help anymore.