TD
Terence D

1 reviews | Active since Mar 2015

08 Aug 2016, 02:56

Continues drop in connection.

<p>Hi.</p> <p>My ADSL line keep dropping connection for some time now. When I log in to my router and look at the logsvit shows allot of DoS attacks with IP addresses. I googled about this and state that this is tge cause of the drop in your connection due to the port i am on and my ip address at my isp. Tge only way to resolve it is for the isp to do a port change that is not damaged and give a new ip address as it could be that the my ip have been hacked.</p> <p> </p> <p>I bought a new rooter 2 months ago already. My previous router wireless network had no password.</p> <p> </p> <p>With the new rooter I still have tge same issues.</p> <p> </p> <p>Regards</p> <p>Terence Dyssel</p> ********** <p> ********** </p> <p> ********** </p>

0
Replies (3)
TD
Terence D's update08 Aug 2016, 03:01
Reviewer Update

I even switched of my router for tge hole night and call the call center who reaet my port and still have tge same issue. I never had this problem before with my line.

Telkom
Telkom's reply08 Aug 2016, 08:25
Official

Hi TBDyssel,

Thank you for allowing us the opportunity to assist further on your query.

Be assured that your query has been escalated to our Technical department and feedback will follow. We have tried to make contact with you in order to get your affected service number, however, unable to reach you.

Apologies for any inconvenience caused.

Your reference AI***.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,

TD
Terence D's update08 Aug 2016, 08:51
Reviewer Update

Thanks allot. I can only receive calls after 16:00. What is your email to be able to send you my number.