Continues Bad Service Delivery
Friday Afternoon, my poor network responses started.<br> Saturday Continues and phoned 10210 person answered re created my ports and my restarted modem. (Not resolved)<br> Saturday Phoned again around 14:00 Hope answered, placed me on hold for 20 minutes. Person most probably took a break or made like she was busy.<br> Called for a third time lady assisted re created ports again and after this I could atleast access the internet again and I was told Telkom THROTTLED my account.<br> <br> Again here is it ***** logic:<br> 1.Got Uncapped account<br> 2.Cannot use the online tracking tool as it clearly states you do not need it as you are on an uncapped acc.<br> 3.The fair usage policy does not apply as again got an uncapped account and there is no limits to usage specified ANYWHERE AT ALL.<br> <br> SORT this OUT! You will yet again Compensate me on my bill for this poor speed for Fri/Sat/Sun/Mon.<br> <br> Worst of all is Got humiliated by telkom because I had to explain to a friend why he cannot update his Android cellphone from my wifi because of telkom setting unseen limits to uncapped accounts.<br> <br> Again no one contacted me to date with regards to previous complaints!!!<br> <br> Cant wait for another company to allow full adsl support!!!!
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140687
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140687
Kind Regards
Zulfah
Telkom Social Media Team
