1 reviews | Active since Dec 2010

22 Sept 2015, 13:24

Continues Bad Service Delivery

Telkom is contracted to delivering 2Mbs on my ADSL line, yet I have never seen those speeds on my download speeds or online gaming and remote connections towards my workplace. Every single weekend I have slow responses as well.<br> <br> I am a competitive online gamer and over the last few weeks maybe even months I had to withdraw myself from competitions as well as in a few instances had my team disqualified because I couldn't attend due to poor connection speeds<br> <br> Worst of all is I sometimes have to work from home and to support someone which takes about 1hour +. Instead of 5 - 15 minutes what I would've done in real time should I have been at work.<br> <br> Again here is it ***** logic:<br> 1.Got Uncapped account<br> 2.Cannot use the online tracking tool as it clearly states you do not need it as you are on an uncapped acc.<br> 3.The fair usage policy does not apply as again got an uncapped account and there is no limits to usage specified ANYWHERE AT ALL.<br> <br> SORT this OUT! You will yet again Compensate me on my bill for this poor speeds you deliver for the rest of my life!<br> <br> Cant wait for another company to allow full adsl support with their own independent lines!<br> <br> Worst of all is never received a call from u

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Replies (1)
Telkom
Telkom's reply22 Sept 2015, 15:07
Official
Hello Joseph Cordier,

Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Igsaan
Telkom Social Media Team