Continued Poor Service 2 Weeks Later

I had to upgrade my contract so decided to go into the Rosebank branch beginning of Feb. After signing the contract Marcia emailed me an Order number as the mobile I requested was out of stock. She assured me after chatting to her manager Heather that I would receive the device in a week. I attempted to communicate with Marcia via email & got no response. The branch telephone number continuously rings. Wed 17 February I went to check on the progress, Prince confirms that the phone hasn't arrived but speaking to his manager Heather he assured me that I would receive my phone today 19 February. Prince also gave me Heather's cell phone number to call. I've called probably over 10 times & got voicemail.<br> <br> Went to the Rosebank branch today which is the 4th time now, I demanded to speak to the manager as the floor consultant told me that there is no mobile phone for me. I was thereafter told by Heather that they are out of stock which was initially realized but an email was sent to request for a phone to be delivered for me.<br> <br> How do you sign all paper work for a contract have it approved & receive such pathetic service? No feedback, broken promises & now I still don't have a new device??