Continued Negligent Customer service

On my previous complaint I recieved a simple email notification stating my request has been lodged ref number SM204075. No telephonic call, no damage control, no further complaint handling. Today, I am debited another amount from my account related to the same contract I cancelled in writing and telephonically already on the 30 December 15 which Telkom ignored until my compaint on this platform. I do not care if on Telkom side the cancellation was only lodged now, I requested it in due time and have proof. If I had previously thought of entering another contract for fibre with Telkom, I shall certainly not be open to this anymore and do not reccomend. The impression I get is Telkom just wants to sign people up to have access to debit orders and then purley ignores any and all attempts to cancel contracts not even interested in finding out what the nature of the cancellation is. Very dissapointing, unprofessional and not trustworthy.