Continued Disapointment

<p>I'm reverting to complaining on a public forum because I have had NO success in moving my Telkom line and services to my new address!</p> <p> </p> <p>I logged my move request on 9 May 2017 for 31 May 2017 (Ref# ********** 16)</p> <p>I called 29 May 2017 to follow up to be told the "system" cancelled the request! This apparently was due to the sales consultant not completing the order. (Inefficiency).</p> <p> </p> <p>So 29 May 2017, I log another services move request (Ref# ********** 86). </p> <p>On 9 June, after repeated follow-up calls on 6 June and 8 June, I am told that the services cannot be moved because the exchange is too far and that I should go to a Telkom Direct to get an integrated SIM.</p> <p> </p> <p>On 10 June, I go the Stadium on Main Telkom Direct to organise an integrated SIM to be told "sorry, there is no stock of integrated SIM's" and "integrated SIM's are for people with line faults only". (apathetic indifference)</p> <p> </p> <p>On 12 June, I call 10210 again to find out my options. I spent an hour on the phone while I had my ADSL service downgraded to a speed the area could apparently cater for and then a new line move work order created (Ref# ********** 27).</p> <p> </p> <p>on 21 Jun, I call again to follow up on the work order to be told there are no spare ADSL ports in my area. I must wait for someone to cancel. When inquiring what my options are I'm told "LTE-A is not an option in my area and I must go mobile" (Huh?) I'm then cut off due to my airtime being exhausted. (frustrated customer)</p> <p> </p> <p>My complaints are:</p> <p>1. Why is no one getting back to me? </p> <p>2. Why am I being told all the time what cannot be done? No one is offering a solution!</p> <p>3. While this bungling and inefficiency are going on I am still paying for a service I cannot have!</p> <p> </p> <p>All I want is to have someone contact me and assist me with a solution in line with my usage needs. I'm happy to wait if I know I will get service by a prommised date. Am I stuck with dealing with sales only? Is it too much to ask to have a competent technician, someone with the insight and know-how, contact me?</p> <p> </p> <p>Please help me, what are my options?</p>