Continued charges on cancelled data package

<p>After cancelling my data package with Telkom in December 2016 I was told by attendants in store that the cancellation would be processed and reflected within 28 working days, therefore NO DATA or CHARGES for data as from February 2017. I requested to retain ADSL rental from Telkom but had found a more affordable data package with a different service provider and was therefore cancelling the data package from Telkom. I even went instore in January to double check that they had received my request for cancellation, in the format provided online and was assured all was in order. February came and I had no data available on my Telkom line, as I expected it to be, and presumed the cancellation had gone through smoothly. Only when my monthly statement came did I notice that I was in fact still being charged for this "data". NO data was available but I was still charged for it. After numerouos attempts at calling and emailing the billing department, to no avail, I went instore to request assistance but was told that they do not deal with accounts.. So I ask, WHERE DOES ONE GO?? If people in store do not assist and email / telecomms are non-existent, who is there to resolve these matters??</p> <p>It is unacceptable to be charged for a service which is not provided. And it is immensely frustrating trying to deal with TELKOM when you are pushed from pillar to post with zero assistance. </p>