PH
Pascal H

1 reviews | Active since Oct 2012

13 Nov 2015, 02:51

Continued charges 6 months after cancellation

I cancelled my account with Telkom 6 months ago, and have been getting billed ever since (including being handed over) despite 7 attempts to escalate the matter. My last attempt to open an account dispute resulted in further charges, including, unbelievably - a reconnection fee and unrelated charges I know nothing about.<br> <br> Please, I beg you - I have long since settled my due payments - remove my accounts from the system and stop harassing me about a service I no longer have or care about.

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Replies (1)
Telkom
Telkom's reply13 Nov 2015, 03:44
Official
Hello exis10z,

Thank you for making contact.

Be advised that we will look into this with further investigation underway and feedback to follow.

Apologies for your experience

Reference: SM167299.

Regards,
Boitumelo
Telkom Social Media Team