PH
Pascal H
1 reviews | Active since Oct 2012
13 Nov 2015, 02:51
Continued charges 6 months after cancellation
I cancelled my account with Telkom 6 months ago, and have been getting billed ever since (including being handed over) despite 7 attempts to escalate the matter. My last attempt to open an account dispute resulted in further charges, including, unbelievably - a reconnection fee and unrelated charges I know nothing about.<br> <br> Please, I beg you - I have long since settled my due payments - remove my accounts from the system and stop harassing me about a service I no longer have or care about.
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Replies (1)Telkom's replyOfficial
13 Nov 2015, 03:44Hello exis10z,
Thank you for making contact.
Be advised that we will look into this with further investigation underway and feedback to follow.
Apologies for your experience
Reference: SM167299.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for making contact.
Be advised that we will look into this with further investigation underway and feedback to follow.
Apologies for your experience
Reference: SM167299.
Regards,
Boitumelo
Telkom Social Media Team
Telkom's reply13 Nov 2015, 03:44
Official
Hello exis10z,
Thank you for making contact.
Be advised that we will look into this with further investigation underway and feedback to follow.
Apologies for your experience
Reference: SM167299.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for making contact.
Be advised that we will look into this with further investigation underway and feedback to follow.
Apologies for your experience
Reference: SM167299.
Regards,
Boitumelo
Telkom Social Media Team
