Continued Billing on Account that was Closed

On 27 July I sent a cancellation form to Telkom to cancel all of my services by 31 August (more than 20 business days as is prescribed). Telkom confirmed receipt and called me to make sure I wanted to cancel, to which I said yes. I am still being billed for September and October, with a balance of just under R930 showing to date for this account.

Since the start of September I have made multiple attempts through 10210, the chat service and in store to ensure my account is cancelled, but still without success.

This is unacceptable and ********* to continue billing a customer that followed the correct procedure to cancel. Please contact me and I will gladly supply the supporting documents.