1 reviews | Active since Jun 2016

27 Jun 2016, 13:02

Continued billing on a cancelled month to month contract

<p>We have received poor service delivery from telkom time and time again...mainly relating to poor Internet connection.</p> <p> </p> <p>After a couple of months of contacting telkom to sort out the problem we decided to cancel our contract. We took out a month to month contract on the priviso that the contract could be cancelled at any time. After requesting the contract to be cancelled telkom continued to bill us. Note that at this time we have had no use of the Internet.</p> <p> </p> <p>During this time we withheld payment until proper service delivery. We recently made payment of the amount discussed with telkom despite their poor delivery. Then again this month we were billed again!! Note that we had requested to cancel the contract, had spoken to countless telkom officers and emailed cancellation forms.</p> <p> </p> <p>I am NOT paying for this month! I am so tired of telkom! I have not recommended telkom to anyone and many friends have even changed providers.</p> <p> </p> <p>Telkom you have to do better!!!!</p>

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Replies (2)
's update12 Jul 2016, 10:20
Reviewer Update

Hi Keagan

I have sent the requested information and have not received any feedback.

Please can someone make contact with me as soon as possible!

Thank you

's update22 Aug 2016, 09:59
Reviewer Update

STILL NO REPLY!!!!!