1 reviews | Active since Mar 2014
CONTINUED BILLING FOR CANCELLED SERVICE!!!
I cancelled my Telkom internet package in March 2015, to date I am STILL being billed. I have been on the phone to Telkom too many times to count and still I am receiving monthly invoices. When I realised I was being debited I called them and was told that they were sorry but they don't do refunds but that they would cancel my account immediately (I was told this was done while I was on the phone). Obviously it wasn't because I then received a Debt Collectors notice due to unpaid fees...I agreed to settle the amount because I did not have the energy to fight this (this was 3 months worth of fees for AFTER I had cancelled my account). Despite all this I have just received this months invoice. I don't know what else to do, I have followed their procedures and still they are trying to take my money for a service that has been cancelled for 7 MONTHS.<br> <br> This is blatant ******* and severe incompetence!!!!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM152470.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM152470.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
