Continue to charge me after contract end date and *********** staff

I don’t know why there’s not an option to select “no stars”

Cancelled my 24 month contract and telkom continues to bill me monthly without sending me a statement nor or sending me data for what they supposedly charging me for!

Went in the store in canal walk, sales person took details and said will get someone to call me back

1. Received a call from advisor who advised that he can see we not getting any data for the past few months but directly says to my wife that account hasn’t been closed even after explaining the process how we went about cancelling, he says he cannot take our word for it when we say we closed it cos my wife and I are giving different stories... what an idiot. I asked if I could speak to manager, he left me on hold for more than 15 minutes not once checking up on my and just left me on hold.

Upon holding we walked back into the store and another person helped us and put us through to another number to call, while on hold waiting for manager on other line.

2nd call, person number 2, finally thought that he would listen and assist and not give personal opinion, he then at every chance kept speaking over me and wouldn’t let me explain. He then tells me a different explanation to the 1st advisor. He then says he can see activity on the account and he can see the account active, when asked several times are we getting data for what we being charged for? After a while says no, we being charged for a line we active. Clearly not making sense, we advises of a balance of R600 outstanding he says we being charged R50 odd for the line - can’t understand how this adds up to the R600 outstanding - again asked to speak to manager he said I must hold, I asked if he will place me on hold as long as I waited on previous call he says “yes it will take as long as it takes to get a manager” extremely ****ed off I just dropped the call.

Person number 3 calls, husband gives details, she says please hold I’ll past you through to another Person??? What the hell???

Went back into the store gave details to sales person and guess what still waiting for this damn issue to be resolved!

This account we closed around March April, we’ve not reviewed any statements or correspondence in the time of closure or afterwards, upon checking credit report, we noticed that there’s an outstanding balance of R600+ To our understanding this has been closed off for months and has never been in arrears we never utilized this services after the contract came to an end nor has telkom provided a service after it has come to an end.

This amount outstanding is messing up my credit score and I want this disputed and want answer on this and the way I was dealt with from your *********** staff, who should be the face of your business, if I have advisors speaking to my customers in this manner, I would need to look at the caliber of staff I’m employing and these *********** staff are not 1stly a brand ambassador and are a detriment to your brand and with a rating of -95 your services and products explains it!