continous suspension &no assistance after contact

I have paid and i keep getting suspended<br> <br> was contacted by members of head office and no response after their first few emails<br> <br> why does this keep happening to me?<br> <br> i cannot pay a reconnection fee if i have paid due amount!<br> <br> I paid for january, we are only in March so why would I get suspended NOW?<br> <br> isn't there a month's grace for feb payments?<br> <br> kept getting smses with the wrong amount!<br> <br> she I received one for 1000 i paid 600 <br> <br> I got an ams saying 1500 is due!