Continous charge for already canceled adsl product
<p>I cancelled my adsl package because I took an LTE uncapped deal. Now Telkom is making it so difficult as they still debiting my account for a product I have already cancelled. This js completely unacceptable. The most terrible service provider.</p>
I AM STILL WAITING FOR MY REFUND!!!!!
TELKOM MUST PAY BACK FOR CHARGING ME FOR AN ALREADY CANCELLED SERVICE. IF THIS IS NOT RESOLVED BY END OF MARCH I WILL ESCALTE THIS TO THE OMBUDSMAN. TERRIBLE CUSTOMER SERVICE.
I CANT LOG A CANCELLATION , SIGN IT AND IT GETS SENT THROUGH TO CANCELLATION DEPARTMENT AND THEREAFTER YOU TELL ME I MUST PROVIDE PROOF THAT I CANCELLED.
IT IS YOUR RESPONSIBILITY AS BILLING DEPARTMENT TO CALL THE SPRINGS BRANCH OR CANCELLATION DEPARTMENT TO REQUEST PROOF FROM THEM. ALL THESE INEFFECIENT PROCESSES WILL RUN YOU OUT OF BUSINESS SOONER THAN YOU THINK. EVERYONE IS ALWAYS COMPLAINING ABOUT YOUR TERRBILE EXPREINCE, WHEN WILL YOU START LISTENING TO YOUR CUSTOMERS?
I AM STILL WAITING FOR MY REFUND!!!!!
TELKOM MUST PAY BACK FOR CHARGING ME FOR AN ALREADY CANCELLED SERVICE. IF THIS IS NOT RESOLVED BY END OF MARCH I WILL ESCALTE THIS TO THE OMBUDSMAN. TERRIBLE CUSTOMER SERVICE.
I CANT LOG A CANCELLATION , SIGN IT AND IT GETS SENT THROUGH TO CANCELLATION DEPARTMENT AND THEREAFTER YOU TELL ME I MUST PROVIDE PROOF THAT I CANCELLED.
IT IS YOUR RESPONSIBILITY AS BILLING DEPARTMENT TO CALL THE SPRINGS BRANCH OR CANCELLATION DEPARTMENT TO REQUEST PROOF FROM THEM. ALL THESE INEFFECIENT PROCESSES WILL RUN YOU OUT OF BUSINESS SOONER THAN YOU THINK. EVERYONE IS ALWAYS COMPLAINING ABOUT YOUR TERRBILE EXPREINCE, WHEN WILL YOU START LISTENING TO YOUR CUSTOMERS?