1 reviews | Active since Aug 2016
Content services I did not authrize in my account
<p>This is now the 11th follow up on my account and it's actually frustrating thaa NOT EVEN A MANAGER CAN assist , I cannot stress enough how tired I am of Telkom Mobile , we went from you guys increasing my spending limits without my consent, after refunding all that mney I now learn that I have conent services of R180 that I'm subscripted to , please explain how this got to my account , who asked for this , I need proof as well, I don't know how many times I have to beg for my contract to be cancelled , I want nothing to do with Telkom really. Please cancel everything added to my account , I have taken this to Ombudsman and you **** that it has been resolved yet nothing has been sorted out . Now i need to escalate this higher.</p> <p>I called and spoke to Kamogelo Rumo(JHB branch)who would not let me speak to a manager Noluthando Madela , also wouldnt give me an email of Cleo Makhubela from your accounts department who I earlier spoke to , I have also asked Brenda Chikode who I believe is a manager to call me back . I have all this info in my note book and I will ensure that customers know what useless managers and consultants Telkom has . I am not paying you anything and above R229 for my contract , anything above that I will NOT PAY FOR . Refer to case ********** 8.</p>
Thank you for making contact with us.
We have tried contacting you telephonically with no luck. Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is ***4.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
We have tried contacting you telephonically with no luck. Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is ***4.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
