Contacted call centre twice - issue still not resolved

<p>I called Telkom customer care on 30 November and again this morning the 6th of December to activate Caller identification (CLIP) which was deactivated without my consent.</p> <p> </p> <p>The ladies that assisted me both confirmed that it was activated and I received an sms confirming that my "subscription was successfully updated" in both instances. Yet I still DO NOT have caller identification! How difficult can it be to reactivate a service that I already had?</p>