contact cancelled with out informing me

Hi<br> <br> <br> Since Sunday the 21st February my line has become a prepaid line incorrectly , tried a numerous of times speaking to different agents and still no resolution and the SLA is 72 hours all telkom is say sorry no compensation i am 9 months pregnant and need my phone to make calls.<br> <br> I AM TIRED OF THIS NO HELP FROM CALL CENTRE BEEN TRANSFERED FROM ONE PERSON TO ANOTHER AND STILL NO ANSWER TO MY QUERY<br> <br> Am i on prepaid or contract and how will i billed for end february?prepaid or contract<br> <br> <br> no feedback everyday i have to call and hold on the line for 20 minutes to get some feedback on mistake that telkom made!!!