contact call centre/billing

on Friday 22/01/2016 my account was suspended and when contacted their call-centre was advised not to make the manual payment as it would take 48hrs before it reflects on thier systems' as on Monday 25/01/2015 they would debit my account with the amount due. I waited for Wednesday to call and find-out if the debited amount due reflects and was told it would 7 days before it reflects...now that is bull!!!! how can it take 7 days for a payment to reflect on their systems if they debited my account!<br> <br> A lot of lies they sold to me