********* consumer practice and horrible customer service Baywest branch

I upgraded to the Flex-On package through Phumza Badula — the Huawei 14i with the watch for R429 x 24 months. I signed and authorized a debit of R429, yet my bill reflects, and the Amount deduct from my bank account was R719, which is completely incorrect. This is ********* and unacceptable. My fingerprint authorised R429. What right does Telkom have to deduct more than this? I immediately went back to the Telkom Baywest store, but the service has been extremely poor. Once the upgrade was completed, the consultants showed no further interest in assisting me. Phumza gave me her WhatsApp number to secure the sale, yet she has not responded to a single query. I have been to the store five times, and every time my details are taken, but nobody gets back to me. I do not understand why I must provide Telkom with the contract when Telkom should clearly have it on record. The consultants claim they cannot provide me with my own contract, which is highly *********. There is no Flex-On package for R719, and no Huawei device that matches that price — not even an iPhone cost that much. This is daylight *******. After speaking to you on Friday, I again went to the store and asked Phumza to provide the contract so I could send it to you. She claimed she did not have access but would email it to me yesterday and call me. I have received nothing, and she is not answering my calls. The service at the Baywest branch has been the worst I have ever experienced — no accountability, no follow-up, and absolutely no customer care. I did two upgrades and was told a hello tech voucher comes with each ,of which I received nothing. My emails have been ignored for days. I urgently request that this matter be investigated and corrected, and that my billing is immediately adjusted to the agreed amount of R429 and my account me refunded.