CONSUMER FRUSTRATION WITH TELCOM

I was missed informed by the consultant. Was inform that i can use all the other networks i discovered it only worked from telkom to telkom. I was also informed that the monthly payment will be R 158 per month and is debited now R 193 per month. I wrote to telkom complains department during Aug 2017 to give me there return address that i can submit the hardware back and due to be missed informed to cancel the contract now i am debited in Aug 2018 2 amount R 2500 and R 1096.01 totaling to an amount of R 3 596.01 this is more than half my pension. I cannot pay for my medical aid and is under danger to loose my medical aid i also cannot pay my monthly rent and this can also place me under danger to loose my place of home. I did not here back from telkom and took this that the contract was cancelled. This is forcing me know to change my banking details. Go to a different bank - i will loose all my good credit rating with my current bank. my simple request is that telkom cancel the contract as per my letter dated 1 Aug 2017 sent the delivery company to collect their items. Also that my name is not placed on credit bureau.