Consumer Contract and Services Cancellation/Retention Request disaster

<p>On 25/01/16 I sent a consumer contract and services cancellation/retention request form as stipulated by the Claremont store. I received an email saying someone would be in touch within 21 days. Six weeks later after phoning without success many times I got through to someone who said my request to downgrade my service, cancel data, be placed in holding pool and to keep my 4mphs dsl line, was not on the system. I was given the supervisors email address to expedite my request ********** I heard nothing, tried to phone again and had no luck for an hour. I emailed again, still nothing. In the meantime I have signed up with mweb and sitting with telkom service that I no longer want due to the regular problems I have with slow and intermittent service. I have since not paid my account and wont' pay it until someone deals with my request as stipulated in the terms of agreement on the form and the email confirmation that was sent to me. This service is not acceptable and I am wanting to keep my line which I am fast rethinking. </p>