Consultants who lie and mislead customers

I went to Jabulani Mall yesterday around 5:20pm to do a sim swap. I was told by a lady that the system is offline. I asked if she could check Telkom Maponya mall for me and she said she can't. When I asked why and insisted that she should be able to, she then decided to PRETEND to check. She went to the back office and came back to say their system is working. So, I don't know if she indeed checked since no call, or any communication was done in my presence. I took my time to go to Telkom Maponya and got there 10min before closing time, only to be told that they are offline, and they've been since around 3pm. So clearly one of the 2 **** to me. The consultant at Jabulani Mall even said around that time the systems is always down.

I'm going in today again because I need a sim swap for work purpose. I was one of the first batches from Telkom center for learning to be placed at Telkom direct stores for the mobile side as I was still studying. We NEVER encountered such issues and provided the best possible service to clients. At the moment, Telkom has a bunch of people who app**** for jobs because they are unemployed......they have no passion whatsoever and disregard their customer's needs.

My name is Kgomotso Katane. I currently work for Raze Markets as a Country Manager. You can check my name on your systems. I was placed at Telkom direct store in West Gate before it closed and moved upstairs when it changed to just Telkom. I was then moved to Rosebank. The service right now at Telkom is pathetic. If I experience any dissatisfaction today, I'm taking names and posting here again.... with names this time.