CS
Chantel S
1 reviews | Active since Jul 2018
28 Apr 2020, 15:52
Consultants not giving correct information - time wasters and money takers
Telkom wastes time. I lost my sin card for my mobile router for wifi. I asked two consultants and they said I should have a non Rica sin card, which you can get at any shop. I got the Sim card, and called telkom and held on for 45 minutes plus just for another consultant to tell me I need a Rica dim card? So who does not know how to do their job? Please advise, because we struggled in the past to even just cancel the contract as well with extra fees and a lot of stories.
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Chantel S's updateReviewer Update
30 Apr 2020, 16:39After many more consultants whom said whe should wait for 24 hours and then they said 48 hours.. After they have deducted all the money they needed, the one consultant said there is no reference for the query and the tiger consultant advised that the account still shows arrears?! After two days of struggling now they say it still shows arrears. This is unacceptable and very disappointing. You don't get the required assistance, accurate feedback or actually anything. The lines are bad and no one knows what's going on.
CS
Chantel S's update30 Apr 2020, 16:39
Reviewer Update
After many more consultants whom said whe should wait for 24 hours and then they said 48 hours.. After they have deducted all the money they needed, the one consultant said there is no reference for the query and the tiger consultant advised that the account still shows arrears?! After two days of struggling now they say it still shows arrears. This is unacceptable and very disappointing. You don't get the required assistance, accurate feedback or actually anything. The lines are bad and no one knows what's going on.