1 reviews | Active since May 2014
Consultants not answering the phone
<p>Good day,<br /><br /></p> <p>I have now been trying to call the Telkom shop in Cresta for 2 days almost every hour, nobody is answering the phone.</p> <p>I see on the web that many people are also complaining about this.</p> <p>This is bad and pathetic service, how do you want to do business if you don't pick up the phone and DON'T even think of using the excuse saying "but the shop is busy"....that is a useless excuse.</p> <p> </p> <p>I find this to be very poor and disgusting service from them.</p>
Good day,
I can understand that they have to attend to walk-in customers, BUT if I call every hour and NOBODY is even willing to just answer the phone, what picture am I as the CLIENT getting from Telkom for showing their service towards clients whether it's walk in or via telephone.
I am sorry, but clients are clients no matter if they email, sms, walk into the store or call, treat everyone with the same client service to maintain great service. Everyday I hear about people battling with Telkom, I don't want to believe them, but this clearly shows me they are telling the truth.
You will lose clients like this I can promise you as I feel like going to a different provider so will many feel after getting such poor service and response from you.
Better get your store managers to up Telkom customer service s****s.
Good day,
I can understand that they have to attend to walk-in customers, BUT if I call every hour and NOBODY is even willing to just answer the phone, what picture am I as the CLIENT getting from Telkom for showing their service towards clients whether it's walk in or via telephone.
I am sorry, but clients are clients no matter if they email, sms, walk into the store or call, treat everyone with the same client service to maintain great service. Everyday I hear about people battling with Telkom, I don't want to believe them, but this clearly shows me they are telling the truth.
You will lose clients like this I can promise you as I feel like going to a different provider so will many feel after getting such poor service and response from you.
Better get your store managers to up Telkom customer service s****s.