Consultants do not have a clue what's going on with the clients billing and causes unacceptable situations!

<p>I have recently opened my first mobile account with Telkom. In Julyt 2016 I opened my WiFi contract with them, the personnel at the branch was really helpful and everything went smoothly. I opened my second account in August 2016, a cell phone. Again I made the debit order and everything the same. I selected the the debit order to be on the first of each new month. On the first of October 2016 the debit order did not go off as I said it should. On the second of October 2016 I drove back all the way to the branch where I took out the contracts to find out what's going on. the manager (Whom assisted me with the first sale) confirmed that my debit order date is set for the fifth of each month and not the first as I requested. I was really mad but atleast he changed it quickly to the last day of the month. He then informed me that the debit order for the fifth will still go off and then the next debit order will go off at the end of October 2016. I asked him how will I know if I need to pay it manually, he responded by saying if it does not go off first thing in the morning on the fifth I will have to pai it manuallly. So on the fifth of October 2016 the debit order did not go off and I phoned them. The lady consultant to whom I spoke informed me that because I changed the debit order date, everything will go off only at the end of OCTOBER and not on the FIFTH of OCTOBER. I was fine with that and as I do every month, I paid the money to my fiance's account. ( I pay all the extra money in my account to his account at the end of the month after all the debit orders) So on the morning of the 6th of October 2016 I get to work and my phone gets a few messages from my bank..... One saying that my bank account took R100.00 and the other one saying that someone tried to take money from my account and it was rejected... Can you believe it? Telkom tried to take the money after confurming that it won't. I phoned them immediately. The lady I spoke to said that the other lady was wrong as any changes takes a month to apply the changes you make. So they will deduct the October money at the end of the month and that she is sorry for the inconvenience caused. I said that it was fine and continued with my life.. Just for your information Telkom, I rated the calls the best as I was under the influence that the consultants are giving me the correct information. So now it is end of October and the debit order again did not go off. I waited until the second of November 2016 and then I phoned them. Again another lady whom I thought was really helpful. She informed me that I will have to do a payment manually as they will mot deduct it. I asked her what is the total amount as I know I gave my fiance an airtime advance of R10.00 and she responded with an amount which is almost twice my original installment. I did not know why or what happened. She informed me that Telkom is charging me for going through my bank account and finding nothing!!!!! I was furious as it was not my fault. If the consultant gave me the correct information this would not have happened!! She informed me that she will lock a case for me and Telkom will refund me if it was successful. At the end of the call I agreed to do the payment. I did the payment on the third of November 2016. On the 04th of November 2016 I phoned and asked them if they recieved it, I spoke to a gentlemen who said it will only be in their account the following day. Saturday morning the fifth of November 2016 I wake up finding messages on my phone again from my bank where they took R100.00 for not having funds in my account and one that a debit order was rejected as I had no funds! By this time I am boiling!!!!! The consultant informed me that I had to do a manual payment which I did and now still they try to take the money again! I phoned them immediatly and again spoke to a lady which locked another case and informed me that the consultants does not know about their clients debit order dattes... My question now how can I ask your consultants for assistance if they do not even know what's going on??????One day I recieved a message saying that my case was resolved I need to phone them so I did only to find out they will not refund me as the client is liable to have the money in their account... I agree 110% BUT if the consultant gave me the correct information it would have been there!!!! Now again Telkom is charging me an amount for going through my account and finding no funds but I paid the account 2 days before!!!!!! The consultants do not have a clue what's going on and I want all the money which I had to pay for their wrong information back!! I requested all the recordings I had with these consultants more than 14 days ago and still I have not recieved anything, I recieve messages now and then saying sorry for any inconveniece caused, we are busy with your account.... I am done waiting! I am recieving messages where they want to block my account as I have an overdued payment BUT the only money I have not paid is the money they are charging me for going through my account after I paid them already!!!! I want the money I paid for them (TELKOM) going through my account back as it was not my fault and I want the R200.00 back my bank account took for their wrong information!!! This is really unacceptable and this is ruining my name at the credit bureau!!! I want a response from a manager, NO MORE CONSULTANTS!!!!!!</p>