Consultants are of no assistance

<p>I had a contract with Telkom and it has since come to the end of the 24 months period. I app**** to have it cancelled but changed my mind. I then contacted them via online chat asking them how to revoke the cancellation. I was told I would be contacted to verify. When I was contacted I asked for my application to cancel to be revoked. I went in store to apply for an upgrade but was told it has been cancelled already. I sat in store with a consultant who said he could get the contract reinstated, but after half an hour (that's how long it took him to RICA) he handed me a SIM card and told me to put it in the device and test that it works. When I asked him if it was a contract SIM he said no. He then called the call center and I had to explain myself again. At the end of the call another consultant in store told me that there's nothing they can do. I want the person who still went ahead and cancelled, after I asked that it not be cancelled, account for why they disregarded my request. Just know that I don't want the contract anymore but I want answers. Telkom, you have lost a customer. Please also remove the prepaid SIM card that was RICAd in my name at Maponya Mall to be removed. Needless to say, I'm not happy with the service (or rather lack thereof) rendered and I want answers!!!</p>