Consultant ***** laptop

We are in april now. I am still beign billed for a HP laptop contract deal from November, that was not correct ... I have to assume now that the consultant at springs branch telkom took the laptop for herself... And i am beign billed for a device since novemer that i dont have... Till today I have no one contact me... No one to say sorry for the incovience, no compensation for the bank charges I have incurred. I advise anybody to think 10'times over to take out a contract with telkom. There is alwYs a line full of unhappy customars ... And consulants that doesnt look like they dont want to work