Consultant Shouting at Customers

I took out a contract with Telkom and my phone got ****** a few weeks after that, I have been paying for this contract for the last 9 months without even having the sim. An agent called me from head office advising me that I should go do a sim swop and that I can add a device to the contract and pay a difference instead of letting it go to waste. I went into store on Sunday stood in a line for 25 minutes and then was appalled by the service by Latoy.<br> Every question I asked her she had to go ask another consultant, after 45 minutes of this back and forth her rolling her eyes and clicking her tongue at me, she said this can't be done and she's never heard of adding a device. She also didn't know how to do sim swop. Getting annoyed I asked to deal with another consultant at which she started screaming at me in front of all the customers and told me to go stand back in the line to deal with someone else. I stood in the line again and another consultant apologized for her behavior and told me that their system is down which they could have said from the start. After wasting 2 hours of my life I still have no sim or device and paying for a contract I am not using.<br> Pathetic service Telkom