CONSULTANT MISLEAD ME AND NOW IV BEEN OUT OF SERVICES FOR THIS WHOLE MONTH

I amextremely upset with TelksomSA! Earlier this month i had an issue where my phone was taken. I then decided to call in and ask for it to be blocked so that my benefits will not be used. The lady I spoke to asked if i wanted to block the sim card too and i REFUSED with reasons that should it be found i would then have to go instore to go get a new sim card for connection again. The lady PROMISED me that that would not need to happen. She explained to me that thatshe would suspend it as if the account is in arears so that if its found it can be unsuspended. I do not know how many times I have called to ask for my services to be resored again but I have been FAILED BY TELKOM. This whole month I have been unable to use my services...This is very FRUSTRATING because i feel like this lady **** to me!!!! i am still UNABLE to go to a store hence i specifically told the lady that If its going to involve me going to a store she must not do it. Now I am told she mislead me and that is not possibble. I am also told that my services have been restored in the system but on my side it shows that i have no service. It is NOT A NETWORK issue because I have another telkom simcard that i use in the same house and that one is working perfectly. Agaij, it is a hassle for me to go instore and I really feel that it is unfair and unproffessional for meto have togo through all that trouble because of a consultant that has mislead me. Please listen to ALLA MY CALL recordings or the call recording of the day my phone and simcard was blocked and you will hear me sat everything that i have mentioned in this review. i really hope I can be assisted by either a simcard post or a store where I can go and have my new simcard ready (if need be) without having to wait on the que. I will appreciate your prompt response as this is my last hope.