Consultant ignoring query.

Can someone please assist me, in telling me why after 10 working days, my credit order will not reflect in my account. I have already been promised by Keagan of Social Media that he will investigate and get back to me. Nothing of that nature has happened 6 days later. I would simply like my money to be paid back to me before the next set of incorrect debits come off from Telkom. My case number again is ***0. Your allocated procedures failed and no one will get back to me and tell me why. I would like my funds returned so i don't starve to death in the hardest financial month of the year.