Consultant - Downright Negligence

<p>Earlier this week (Tuesday) I went to the Telkom Store based in Menlyn in order to apply for a fiber line. I was helped by a woman by the name of Rachel - horrible service and very rude. I was told that my 40mb fiber line would cost me no more than R699 a month, and that would be strictly for the line rental - no data included. No mention of any package, or any further costs. I was told to sign, and that was that.<br /><br />On Thursday I received a SMS containing logins for Telkom Internet. I was told that this would NOT happen, as I only signed up for the line and line rental.<br /><br />I came in the store again today, and was helped by a gentleman by the name of Herman who gave me very good service. He was completely dissatisfied by the job which Rachel did - she made no comments on the system regarding my order, he was even considering starting the order over from scratch due to it being done so poorly. He also clarified and explained what Telkom's policies are on Fiber, which I had not known prior to today. Leading to that, I was told that I have signed up for the package deal, which costs me a total of R1199, which is R500 more than what Rachel said I'd be paying. <br /><br />It is completely unacceptable that your consultants give FALSE information when applying for a line, with absolutely NO KNOWLEDGE of the package policy which Telkom provides, and making clients sign without having ANY INSIGHT of what they are signing for.</p>