Consultant attitude

<p>On the 28 of April i did my upgrade on my contract at Telkom clearwater mall and Jamie Duplies is the one that assisted me,she gave me wrong information with regards to the payment of my contract,she said if i only take the simcard only my contract will be cheaper instead of taking the moderm device.3 months down the line i was suprise at my monthly payment so i went to the shop to ask about my payments,she gave me hell of attitude and denied that she was the one who helped me,on the system it shows that she used another consultant information to do the upgrade,but she is definitly the one that helped me.She needs to be taught about dealing with customers because her attitude is tooooooo bad,she looked at me as if i was out of my mind,what kind of a consultant does that,if she didn't remember me she could have just said mam unfortunately I don't remember you as i deal with too many clients a day,the fact that she denied helping me shows that she does remember me and was aware of the wrong information she gave me and she was never ready to deal with the consequence.Telkom please do take your consultant for tranning, this kind of attitude is totaly unacceptable.</p>