Consufed, untrained and *********** staff

Had my landline installed on 19/10/2017. I app**** with my SP to convert to ADSL 4mbs but was informed that they are unable to take over the line as Telkom still had to complete the order. This is the error I get from my SP: Error, Our Telkom checker is not picking up any readings for your line at the moment. Please try again later. . I went to a Telkom outlet over the weekend and was informed that the status is on pending and that they at the store were unable to finalize at it had to be done by their "Back office" and would be done within 48 hours. Now almost a week has gone by 144 hours later to be exact, and I still get the same message from my SP. I decided to contact the "extremely helpful" Telkom Call Centre on Yesterday and was extremely amused by their incompetence. Follow the story here: Agent nr. 1 , Yes your line is active but showing as a 2mb line, I explained that I requested for a 4mb at application stage and indicated that this is not correct. He then advised that Sales will have to help me he is unable to make any changes. Fine, he then transferred me to Sales and I eventually cut the call after holding for 20 minutes or so. I phoned back in and spoke to Agent nr. 2. Well, this lady advised me that the line is active on a 4mbps line and that the line is available in the Holding Pool and that my SP needs to take over the line and proceed. However my SP still gave me the same error and advised that with new line applications there is no Holding Pool as stated by Telkom. I spent a good few minutes on the line with that agent as well. Agent nr. 3 I then phoned Telkom again and advised them of the extreme incompetence that I have experienced thus far. This Agent advised me that the line is not active as it is not synchronized. She logged a fault and advised that she is not sure how long it will take to have resolved. My question to Telkom, it seems that these Agents are working on different systems? Every single time I call in or go to an outlet I get a different response? Is there no one that can help me sort out my problem. As every other individual applying for a new product I am excited to have my Internet at home, but unfortunately the word on Telkom out there is so pathetic that we place no hope on EVER receiving proper, intellectual service from you. I need a resolution urgently.