Constantly requesting ratings for terrible service

<p>I app**** for a Telkom ADSL line and on the day of supposed service no one pitched. I couldn't get any response from any Telkom agent until I threatened with the media. An agent was dispatched the next day who could not assist with the line. I was informed to call an electrician out. The electrician came out and said it was a job for Telkom. In the interim I used a ****le with prepaid data however, the reception is so bad that I had to leave home to be able to access any internet. I had waited for three hours for Telkom to answer and assist me. each time I have been to Telkom Cresta, I am assisted very efficiently, however getting technical assistance is just asking the impossible. Yet Telkom are constantly requesting service ratings from customers</p>