Constantly put on hold - Nobody helping me

Phone Number with the issue: ***

I purchased a FreeMe 500mb bundle today. It normally expires after 14 days. The sms that I received says that it will expire on 17/07/2020 (which will mean ag midnight tonight).

I tried calling the call center to query this but was constantly put on hold. I understand that the pandemic has changed the way things operate BUT it is not an excuse for poor service and support.