RM
Rennette M

1 reviews | Active since Dec 2014

18 Aug 2017, 17:24

Constantly being billed for cancelled contract

My cell phone no. is ********** 150. One of the contract i had ended for the laptop and I cancelled it in May 2017 and same time sim card was disconnected. After two months Telkom debited me for R60.94 on the 21st July 2017. I dont understand because I cancelled by contract already. The next day I returned the debit order unpaid " with answer no authority to debit". On the 31st of July 2017 Telkom debited me with charges amounting to R115 fees for unpaid debit order I queried this with my Bank and was unable to reverse it. On the 6th of August 2017 I went to Cresta Branch where I opened my account/ contract to report this incident. The consultant phoned their Customer Care and they took my number to call back. They call me back same day about 13:00 pm and the consultant checked and could not find the debited amount for R60.94 and charges for R115 and he couldn't find anything and he requested me to e-mail statement showing these debits. On the 7th August 2017 I e-mailed statement to ********** and on e-mail address ********** and nobody contacted me. On the 17th August 2017 Telkom again debited my account with charges amounting to R115 I don't know for what now and this could not be reversed again. I still want Telkom to explain to me why they debited my account after 2 months of contract being cancelled.

This is inconveniencing me and these charges are costing me money and i need Telkom to immediately reverse these charges and explain why it was done.

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Replies (1)
RM
Rennette M's update27 Oct 2017, 09:13
Reviewer Update
Case no. ********** 7 - On the 16/10/2017 Telkom Billing Consultant contacted me and advise that an amount of R396 has been refunded on my account. Payment is not reflecting as yet kindly confirm if this reversal been done.