Constant poor DSL speeds
<p>Used to be with Telkom and switched to Afrihost as a service provider on a business premium DSL package thinking the level of service would be better. But finding the DSL works even less and is often slow. They then suddenly changed from unshared to shaped and now I have slower speeds. At least Telkom would send a techie but not Afrihost saying I have to check my speeds. I call and it works for a while and then same problem again and again </p>
Good day Andre,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Andre,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Evening Andre
Terribly sorry for the delay * any frustrations caused, I have logged this matter to our techs, *** created.
Regards
Jawaad
HelloPeter Team
Best regards,
Evening Andre
Terribly sorry for the delay * any frustrations caused, I have logged this matter to our techs, *** created.
Regards
Jawaad
HelloPeter Team
Best regards,
Hi Ja****,
Thank you. The issue is that the speeds will be OK for a week or two and then reverts back to the problem of slow speeds. I have to then call the call centre almost every two weeks and they take me through a process to fix the problem. Surely this can't be the service I expect for a premium business service? Why do I have the same recurring issue? Can this not be solved somehow? I am not able to effectively do business mails etc. We have had up to a week without this issue being unresolved. I honestly can't wait for a fibre service provider so I can move away from Telkom. Please could I ask that you not just log a technical incident which will surely happen again but monitor the service and advise re why this is happening on a continual basis? Thanks
Hi Ja****,
Thank you. The issue is that the speeds will be OK for a week or two and then reverts back to the problem of slow speeds. I have to then call the call centre almost every two weeks and they take me through a process to fix the problem. Surely this can't be the service I expect for a premium business service? Why do I have the same recurring issue? Can this not be solved somehow? I am not able to effectively do business mails etc. We have had up to a week without this issue being unresolved. I honestly can't wait for a fibre service provider so I can move away from Telkom. Please could I ask that you not just log a technical incident which will surely happen again but monitor the service and advise re why this is happening on a continual basis? Thanks
Please refer verbatim the reply to me from the Afrihost supervisor:
"Earlier in 20 January 2017 07:19 AM I asked you to conduct tests for me which you chose to ignore
unfortunately, I tried my level best to assist you. We do not log any faults without tests as Telkom can easily close the faultand have a client running around. This could have been resolved then"
It is hard to believe someone would respond in this manner to a customer. I told her previously that the speeds are so poor I can't even test the speeds. Please could someone assist me!!!
Please refer verbatim the reply to me from the Afrihost supervisor:
"Earlier in 20 January 2017 07:19 AM I asked you to conduct tests for me which you chose to ignore
unfortunately, I tried my level best to assist you. We do not log any faults without tests as Telkom can easily close the faultand have a client running around. This could have been resolved then"
It is hard to believe someone would respond in this manner to a customer. I told her previously that the speeds are so poor I can't even test the speeds. Please could someone assist me!!!